Terms and conditions of use
Person in charge : Thomas Van Hove
Address : 24 rue de Lauterbourg 67300 Schiltigheim, France
E-mail : contact(at)ixudeviance.com
SIREN : 539 900 274
SIRET : 539 900 274 00025
All displayed prices are in euros and taxes included. The VAT is not applied on the shipping cost because we do not make profit on it.
You have to pay the french VAT if your delivery address is in Europe Union(overseas territory excluded), for the rest of the world you don't have to pay the VAT but all the customs taxes from your country are in your charge.
We buy products with JPY and sell them with Euros that's why iXu Deviance can change products prices at any moment if the exchange rate don't allow us to get our minimum margin.
You can pay by bank wire, credit card and Paypal.
Wire bank transfer : For EU members only, the bank informations are communicated after you placed your order.
Paypal : you need a paypal account, the transaction is secured on the paypal plateform.
Credit card : we accept CB, Visa and MasterCard, the transaction is secured on E-transactions plateform.
Orders are valid at the payment receipt.
If you placed an order for a product that is no longer available your order will be canceled and you will be refund.
iXu Deviance can refuse or cancel any order from a contentious customer.
Customers can cancel their pre-order and be refund if it's done before the pre-order deadline.
You can't cancel an order if the item is marked "back order", "pre-order" or "tentative pre-order".
The delivery schedule and shipping cost are visible when you place your order or in the Payment & shipping page.
All products are shipped from France. Available products are shipped within 5 business days and pre-order items got a ETA (Estimated Time of Arrival). The delivery schedules are an average, iXu Deviance is not responsible of the carrier delay. You can't ask compensation for a delay.
At the delivery if an item is not in accordance with the order(missing parts, wrong item, item broken, etc...), the customer can use the contact form.
iXu Deviance denies all responsability if the package is lost, stolen or damaged when you choose a shipping method that not include a tracking and warranty.
An item return must be done within 14 business days after the delivery.
Return item must be unused, undamaged and with his original packing. It's important to keep the box or blister sealed.
You must return the item to this address : iXu Deviance 24 rue de Lauterbourg, 67300 Schiltigheim, France.
Customer will be responsible for the return shipping cost.
Refunds are done 4 to 5 days after the items receipt.
- data privacy-
iXu Deviance will never communicate customers data to any third party also the customer can access, change and suppress his data.